Hi, how can I help you?
Your questions, answered!
Shipping
Standard Shipping is FREE on all Australian orders over $75.00 AUD
Flat rate shipping of $8.00 on all orders under $75.00 AUD
Express Shipping is available for $15.00 AUD
Free Express Shipping on all Australian orders over $150.00 AUD
NEW ZEALAND SHIPPING
Free Shipping for New Zealand orders over $150.00 AUD.
$25.00 Flat Rate on all New Zealand orders $150.00 AUD and under.
PAPUA NEW GUINEA
Free Shipping for Papua New Guinea orders over $150.00 AUD.
$25.00 Flat Rate on all Papua New Guinea orders $150.00 AUD and under.
INTERNATIONAL SHIPPING (excluding New Zealand and Papua New Guinea)
Unfortunately, Norah Collection is not shipping internationally at the moment. For any inquiries please email us at customerservicenorah7@gmail.com.
Norah Collection is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
DOMESTIC
We use Australia Post, which usually take 1 – 3 days for domestic delivery. You will be sent a tracking number for your order once shipped so that you can trace your parcel.
NEW ZEALAND SHIPPING
We ship to New Zealand using DHL Express, which usually takes 1-3 days from when it’s left us for delivery to New Zealand. You will receive a tracking number.
PAPUA NEW GUINEA
We use Australia Post Pack and Track, which usually takes 3 – 10 days for delivery to Papua New Guinea. You will be sent a tracking number for your order once shipped so that you can trace your parcel.
Returns and Exchanges
Unfortunately, we do not offer Refunds and Exchanges.
Order Help
Received a faulty or incorrect item!
Oh no! Please contact us ASAP.
Either email customerservicenorah7@gmail.com or call 0410 446 521 between 10am and 4pm, Monday to Friday.
We take care to ensure that all our items are thoroughly inspected before being sent out to you. In the rare event that you do receive a faulty or incorrect item, we will be happy to provide a refund, or replacement if available.
We will reimburse your return postage or send you a prepaid return label on any faulty or incorrect item received. We may send you a prepaid returns satchel to return your item in, if we are shipping you a replacement.
I just bought an item and now it’s on sale?
We know how frustrating this can be, so we offer a price guarantee. If you have purchased something and we mark it down in your size within 3 weeks of purchase date, just get in touch with us and let us know. We will happily give you a store credit for the difference.
Can I cancel or change my order?
This will depend on how long ago you placed your order.
Please contact as soon as possible and if we have not yet shipped your order, we may still be able to cancel your order or make certain changes to your order.
Either email customerservicenorah7@gmail.com or call 0410 446 521 between 9am and 4pm, Monday to Friday.
I’m unsure about sizing, can you help?
Visit this page of our website for some great information on sizing!
https://norahcollection.com/size-guide
If you’re still stuck, feel free to get in touch!
Store Credits, Gift Cards and Discounts
How do I apply a discount to my order?
STORE CREDITS ARE NOT AUTOMATICALLY APPLIED TO ORDERS
Please see information below.
If you select Store Credit on your Returns Form, we will issue you with an email containing a code to redeem your store credit.
Please save this email or make a record of this code. For security reasons, your store credit is treated like cash, and therefor is not attached to your Norah Collection account or automatically applied at the checkout. If you lose your code, let us know, and we can resend the email.
Store Credits/Gift Cards expire after 3 years and can be used across multiple orders until you have redeemed the entirety of the credit.
To use a Gift Card, Store Credit or Discount Code on your next purchase please see the images below on how to get to the page where the box is located to enter the code that you have been emailed.
Please note you will not see this box if you click the Paypal link. You need to click the option ‘Check Out.’ You will still be given the option to pay via Paypal.
Account and Emails
I’m not receiving your emails?
The most common reason for this is if your email is with Bigpond. Unfortunately they have currently blocked our emails.
Store and Warehouse
We are an online only business and are set up as such. It’s purely a warehouse and all the clothes are flat packed in plastic, so it is not set up for browsing.
If there is a specific item that you would like to try on, such as a special occasion dress, we are happy to arrange this. Please call or email before hand to arrange a time.
If you are simply unsure about the fabric or sizing of a garment, we should be able to help you via an email customerservicenorah7@gmail.com or phone call, 0410 446 521.
You are also welcome to place orders over the phone.
While we always love to meet our valued customers and are happy for you to visit if necessary, it is easier for us (and more convenient for you) to place the order online or over the phone. We appreciate your understanding.
No, we don’t have any shop fronts. We are an online only business, based in Sydney, Australia.
If you have any questions about shopping online, or need assistance placing an order, please send us an email at customerservicenorah7@gmail.com or call 0410 446 521 between 10am and 4pm, Monday to Friday.
You are also welcome to place orders over the phone.